FAQ

Training

Q: Why is it important to train my dog?
A: Training provides a way to effectively communicate with your dog what is expected of him and to prevent unwanted behavior problems. Training also buildS a lasting relationship and strengthen the bond you share with your dog.

Q: Do you offer any special assistance for rescue dogs?
A: Absolutely. We offer discounted rates for training when you adopt a dog from a shelter, humane society or rescue group.
As pet lovers, we remain champions of those dogs who have been forgotten or abandoned. 3.3 Million dogs in the United States are relinquished to shelters every year. Over half of these dogs are abandoned due to undesirable behaviors and sadly 1.5 Million of these dogs will be euthanized.

Starmark Academy, with the help of our amazing students, has provided training to an estimated 1,300 homeless dogs from the Austin area. The Academy has proudly donated approximately $4 million in products and services to local rescue organizations.

Q: Do you have any limitations on the breeds that you train?
A: We proudly accept all dog breeds, as well as dogs that have not yet been spayed or neutered. No matter the breed, every dog deserves a chance to learn and to better their behavior.

Q: Can you guarantee that my dog will continue with these behaviors at home?
A: We believe our training programs will deliver your desired results, however, it will take dedication on your part to encourage and continue those behaviors at home. We approach training with a lifelong philosophy—these behaviors require reinforcement throughout your dog’s life. We offer continued education training courses to help maintain your dog’s desired behavior.

Q: I’m looking for a particular training service that I don’t see listed. Do you offer any training services in addition to the ones listed on the website?
A: If you do not see information related to a particular training area, please contact one of our certified training and behavior specialists to discuss your dog’s needs.

Q: Should I bring my own dog food?
A: We are proud to feed and recommend Nutro Dog Food in our kennel.  Because Nutro is made with real chicken, real beef, real lamb, and real beef, it offers dogs the highest nutritional quality to keep your dog happy and healthy.  If your dog is on a special diet, you may bring your own food.  We request you bring the food in a plastic container.  There is an additional $1 per day fee for this service.

Q: What vaccinations are required?
A: We require proof of up to date vaccines for Rabies and DHLPP.  Bordetella (also known as canine cough) is recommended every six months and required once a year.

Q: How early should I make my reservation?
A: We are one of the largest boarding kennels in the US, however we book up months in advance of most major holidays.  It is recommended you make your reservation for these dates as early as possible.  Reservations for non-holiday times typically can be made just a few days in advance.

Q: Will my dog get exercised daily?
A: All of our kennels have indoor suites with an outdoor patio that leads into your dog’s personal outdoor area complete with deck and shade.  Additional services such as playtimes, beach club, massages, and tasty treat puzzles are available for the ultimate in canine pampering.  Our First Class, Platinum, Studio Suites, and Luxury Boarding Services include exercise options.

Q: What should I bring with my dog?
A: Besides your dog’s vaccination records, you are not required to bring anything additional.  We offer a full line of toys and treats in our Pro Shop.  Please label items you bring for your dog with his/her name and place it into a plastic bag.  We discourage outside bedding and blankets, however we do offer soft fleecy blankets free of charge.  We are not responsible for any items lost or destroyed.  We will do our best to see that all items are returned to you, although your dog may have different ideas.

Q: What is Starmark Animal Behavior Center’s standard of care?
A: It is Starmark Animal Behavior Center’s highest priority to provide unparalleled care and attention for your dog.  We want every experience you have with us to be exceptional and we strive to give you the best service anywhere.  Our expert staff and state-of-the-art facility offer the best of everything your dog needs to be safe, comfortable, and happy.  Your dog is a member of your family and will always be treated as one of ours.